FAQ about R9 Type+Design
This is a Frequently Asked Question (FAQ) about R9 Type+Design and its products.
Which Font Licenses do I need?
That depends on how you are planning to use our fonts. If you are going to use them on your computers with software, you need to purchase the Standard Licenses. If you intend to use our fonts on the Internet for styling with CSS rule @font-face (or similar font linking methods) or viewing text lives on websites, you need to purchase the Webfont License. In some circumstances, you may require purchasing more than one type of licenses. For examples, you want to use our Fonts on your computers, and also @font-face link them to display on your website. Then you need to purchase both the Standard and Webfont Licenses.
If you are going to embed our fonts within software or hardware, you need to buy the Embedding License. For more info, please feel free to contact us by clicking the envelope icon at the top right corner.
Can I add more font licenses if my use increases?
Of course, you can purchase additional (Standard, Webfont, or Embedding) licenses at any time, which grant you more rights to use our Fonts. See the applicable End-User License Agreement for details, click here>
Of course, you can! Please contact us by clicking the envelope icon at the top right corner. We’ll make sure you get the best deal.
Your shopping cart only shows up to 10 licenses per each font purchase. Can I buy more?
Do you offer different licensing agreements than those shown on your website?
Yes, we do. Please contact us by clicking the envelope icon at the top right corner. for more details. We will try our best to tailored our licenses to fit your particular needs.
When will I receive the fonts?
Pretty much immediately after your successful payments. We will email you a unique link to download the fonts. Please keep in mind that the link will be expired 24 hours after the first click. If you have to download the files again after the link expired, please email us the receipt with the email address you used to purchase the font. We will do our best to resend a new link to you as soon as possible.
Can I give my fonts to my client or contractor?
Unfortunately, no. You cannot give the font files to any third party. They have to purchase separate font licenses if they need to use the fonts.
Can I provide the Desktop fonts to the service bureaus?
Yes, you may provide the desktop font files to the service bureaus if it is necessary, but you must make sure that they will delete the font files immediately after the printing job is complete.
Can I get a refund if I change my mind?
Unfortunately, no. All font sales are final. With that said, however, if you found any technical issue with the fonts, we will do our best to resolve them. If, after our attempt to solve any technical problems, you are still not pleased with our products, we will be happy to refund your money given that it is within the first 90 days of the purchase. See section 3 on the applicable license agreements for conditions and details.
Standard Licenses (Desktop Fonts)
What file format will I receive when I purchase the standard license?
You will receive the OpenType .otf file(s) of the Font you bought. If you require other file formats, please feel free to contact us by clicking the envelope icon at the top right corner.
Do the devices that I use or install the Standard License Fonts have to be in the same physical location?
No, they do not need to be in the same physical location, but they all must be within the same organization.
If I purchased a standard license fonts can I use these fonts on the web?
That depends on how you use it on the internet. If you are going to use our webfonts on the Internet for styling (usually with @font-face CSS rule) or viewing live text lives on websites, you need to purchase the Webfont License separately. However, with your standard license fonts, you may create static images such as .jpg and .png to use on the web.
Webfont Licenses (Web Fonts)
What file format will I receive when I purchase the Webfont license?
You will receive the .woff, .woff2 and the .eot files of the Webfont License you bought. If you require other file formats, please feel free to contact us by clicking the envelope icon at the top right corner.
How do I calculate total page views per month?
You can calculate the average monthly page views for your website by adding together the total page views per months of the latest three consecutive months; then divided it by 3.
What is the difference between the Webfont License and the Standard License?
Our Webfont License only allows the use of the webfonts on the Internet for styling (usually with @font-face CSS rule) or viewing live text lives on websites. Our Standard License allows you to use or install the fonts on your choice of computers (i.e., desktops, laptops, tablets, mobiles, or workstations). With your standard license fonts, however, you may create static images such as .jpg and .png to use on the web.
Can you design my custom fonts for my company?
Yes, please contact us by clicking the envelope icon at the top right corner if you are interested in this service.
Can you modify your existing fonts to suit my needs?
Yes, I sure can. Please contact us for details. Please note that I can only adjust the fonts I own the copyrights. I will not be able to alter fonts you purchase from other type foundries.
Can you design my company logo and corporate branding?
Social Media and Email Subscriptions
I want to receive news via emails from R9, how do I sign up?
Please click on the envelope icon at the top right and send us your email address. We'd be ecstatic to put you on our email list. Now and then, We will share our excellent news with you. We neither send daily spams nor sell our mailing list.
Where can I follow R9 on Social Media?
We are working on this. In the meantime, please subscribe to our email list for updates.